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FAQ's
Answers to most common questions about products, orders, shipments, and payments.
Product Related
What makes your skincare products unique?

Our products are crafted with a blend of high-quality ingredients and manufacturing processes that ensure the longevity and effectiveness of our products.
Can I use your products if I have sensitive skin?

Our products are suitable to use on all skin types including sensitive skin.
Are your products cruelty-free ?

Absolutely! We are proud to say that all our products are cruelty-free and we do not test on animals.
What age group are your products designed for?

Our products are suitable for all age groups. We offer solutions for various skincare concerns at every stage of life.
How do I perform a patch test with your products?

We recommend applying a small amount of the product on your jaw or behind ears for 2 hours to check for any adverse reactions before full application.
Can I use your products during pregnancy or while breastfeeding?

While our products are generally safe, however we recommend consulting with your healthcare provider before introducing any new skincare products during pregnancy or breastfeeding.
Do you offer skincare consultations for personalised recommendations?

Our product pages provide detailed information, and our customer support team is happy to assist you with any questions.
How can I contact customer support for additional information?

Feel free to reach out to our customer support team at support@soleildaparis.com or call 1800-889-7041 during our business hours. We're here to help!
Are your products dermatologist-tested or recommended?

Yes, All our  products are [dermatologist-tested] and also FDA approved.
What is the shelf life of SDP products?

All SDP products have a shelf life of 24 months.
Do SDP products contain paraben?

No, SDP products are free from sulfates, parabens and phthalates.
I already use moisturizer, Do i need a serum?

Yes, we suggest using a serum day and night before applying your moisturizer. Our serums are highly concentrated, provide immediate and long term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns.
Can SDP products be integrated into your current skincare routines?

Yes It can be integrated with your current skincare routine.
Order Related
Where can I purchase your products?

Our products are currently available only on www.soleildaparis.com
What are the shipping options and associated costs?

We offer [standard/expedited] shipping options, and detailed information on shipping costs and delivery times can be found on our [shipping page].
Can I modify or cancel my order after it's placed?

Please contact us within 3 hours of  placing the order via our toll-free number, 1800 889 7041 or email us  and we will do our best to accommodate your request to change or cancel the order.
How can I stay informed about new product releases and promotions?

Stay connected by subscribing to our newsletter and following us on [social media platforms]. This way, you'll be the first to know about new releases and exclusive promotions.
When will my order ship?

All the orders, once processed are shipped within 2 working days.
Where is my order?

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates at toll-free 1800 889 7041, email us or chat with us (Monday – Sunday, 8AM – 12AM IST)
Can i edit my shipping/billing address?

All changes in the shipping/billing address can be made in the My Account section of the website. Once changed, your new address will be applicable on orders placed after the change is made.
Can i track my order?

You can track the progress of your existing or past orders by visiting the “My Orders” section of your account.

You will be able to track your order from our website or via a tracking link sent to you as soon as the order is shipped.

If your order has been shipped and you still cannot track it, we would request you to wait for 12 hours before trying again.

In rare cases, it might take the courier partner longer to generate a tracking link. 

You may also check the status of your order by clicking on the link here.
What forms of payment do you accept?

We offer multiple and secure ways to pay for your order which include

- Credit and Debit Card

- Net Banking

- UPI

- Cash on Delivery